Course Description

To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.

In this course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. The course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology. You'll gain event and project management skills, which includes virtual meeting coordination. As technology develops, this skill has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills. This course includes a voucher which covers the fee of the exam.

Course Outline

  1. Organizational Communication (Part 1)
  2. Organizational Communication (Part 2)
  3. Business Writing and Document Production
  4. Technology and Information Distribution
  5. Office and Records Management
  6. Event and Project Management
  7. Human Resources Functions, Duties, and Processes
  8. Financial Functions
  9. Workplace Behaviors
  10. Becoming and Administrative Assistance and Advancing Your Career

Learner Outcomes

  • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
  • Set yourself up for success in an administrative career by learning relevant real-world skills
  • Gain the knowledge necessary to pass the CAP exam
  • You will receive IAAP Membership and a study guide upon qualification for the CAP exam



  • Self-paced, online course
  • 6 months to complete
  • Open Enrollment, begin anytime
  • 90 course hours

Enroll Now - Select a section to enroll in

Section Title
AMU Certified Administratative Professional - Training & Exam Prep (incl. exam cost)
Section Schedule
On Demand
Delivery Options
Course Fee(s)
PCE-BUSN200 non-credit $1,695.00
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